[caiu] Indisponibilidade Lúmen

Sex Maio 7 13:51:55 -03 2021

Aqui em Osasco também caiu e voltou 20min depois, porém a tabela de 
rotas está levando bastante tempo pra incrementar.

Em 07/05/2021 13:36, André Osaki escreveu:
> Novamente queda na região de Campinas.
>
> On Thu, May 6, 2021 at 6:38 PM Luiz Fernando Mizael Meier <
> lfmmeier em gmail.com> wrote:
>
>> Opa, link voltou pra mim no final do dia de ontem.
>>
>> Respondendo o colega, sim abro chamado no portal citado. Porém, dessa vez,
>> meus serviços contratados sumiram por mágica. Tive que acionar meu
>> pós-venda pra corrigir. Segunda vez que acontece.
>>
>> Toda vez que preciso desses caras, é uma dificuldade diferente.
>>
>> Em qui., 6 de mai. de 2021 às 08:22, Edinilson J. Santos <
>> edinilson em atinet.com.br> escreveu:
>>
>>> Eles estão com constantes e recorrentes atos de vandalismo em uma
>> passagem
>>> de fibra deles que fica dentro de uma linha de trem em Jundiaí.
>>> Pelo menos aqui para mim, TODAS AS VEZES enviam fotos das fibras cortadas
>>> no MESMO LOCAL.
>>>
>>> Será que não há outro ponto para esse pessoal passar essa fibra? Ou
>> então,
>>> cercar de uma forma mais adequada o local?
>>> Não sei se vocês recbebem a foto, mas dá a impressão que é um simples
>>> buraco de cimento no chão onde as fibras passam.
>>>
>>> Edinilson
>>>
>>> Em 05/05/2021 17:00, André Osaki escreveu:
>>>> Várias oscilações hoje com a Lumen na Região de Campinas e São Paulo.
>>> Mais
>>>> alguém?
>>>>
>>>>     --
>>>>
>>>> *André Kiyohiko Osaki*
>>>>
>>>> On Tue, May 4, 2021 at 3:29 PM Leonardo Porto por (caiu) <
>>>> caiu em eng.registro.br> wrote:
>>>>
>>>>> Aqui também, mesmo horário.
>>>>>
>>>>> Leonardo
>>>>>
>>>>> Em 04/05/2021 15:23, Edinilson J. Santos escreveu:
>>>>>> Aqui sim, ontem, 03/05/2021 por volta das 19:00hs (antes disso,
>> ficava
>>>>>> indo e voltando).
>>>>>>
>>>>>> Edinilson
>>>>>>
>>>>>>
>>>>>> Em 04/05/2021 08:52, noc em consuldata.com.br escreveu:
>>>>>>> Bom dia. O link normalizou para vocês?
>>>>>>>
>>>>>>> Att,
>>>>>>>
>>>>>>>
>>>>>>> Everton Araujo
>>>>>>>
>>>>>>> On 5/3/21 5:24 PM, Eduardo Duarte wrote:
>>>>>>>> Aqui igual
>>>>>>>>
>>>>>>>> Jundiaí SP
>>>>>>>>
>>>>>>>> O link hoje parece pisca pisca de árvore de Natal
>>>>>>>>
>>>>>>>> Em seg., 3 de mai. de 2021 17:00, Alexandre Chaves Fonceca por
>>> (caiu) <
>>>>>>>> caiu em eng.registro.br> escreveu:
>>>>>>>>
>>>>>>>>> essas sao as informações oficiais deles... em ordem cronologica
>> (de
>>>>>>>>> baixo para cima), e em horario GMT 0
>>>>>>>>>
>>>>>>>>> 2021-05-03 19:53:47 GMT - The IP NOC observed another reboot,
>>>>>>>>> investigation and troubleshooting efforts remain ongoing.
>>>>>>>>>
>>>>>>>>> 2021-05-03 19:37:11 GMT - The IP NOC is reporting all affected
>>> alarms
>>>>>>>>> remain clear and will continue to monitor and investigate the
>> fault
>>>>>>>>> for the
>>>>>>>>> next 4 hours. As such, the next notification will be provided at
>>>>>>>>> 23:45 GMT
>>>>>>>>> or as additional information is obtained.
>>>>>>>>>
>>>>>>>>> 2021-05-03 18:49:21 GMT - The IP NOC reports that the Sao Paulo,
>>>>>>>>> Brazil
>>>>>>>>> equipment has been restored to a full redundancy condition.
>> Traffic
>>>>>>>>> was
>>>>>>>>> migrated off the redundant uplink and remains stable. The IP NOC
>>> will
>>>>>>>>> continue to monitor the services. IP Engineering and the equipment
>>>>>>>>> vendor
>>>>>>>>> are still collaboratively investigating the cause for the service
>>>>>>>>> impact.
>>>>>>>>>
>>>>>>>>> 2021-05-03 17:53:10 GMT - The IP NOC reports that the impacted
>>>>>>>>> equipment
>>>>>>>>> in Sao Paulo, Brazil is still stable since the redundant routing
>>>>>>>>> path was
>>>>>>>>> taken out of service. Services continue to remain stable as well.
>>>>>>>>> Cooperative investigations by multiple support groups along with
>> the
>>>>>>>>> equipment vendor remain underway.
>>>>>>>>>
>>>>>>>>> 2021-05-03 16:52:08 GMT - The IP NOC remotely migrated impacted
>>>>>>>>> services
>>>>>>>>> to a redundant uplink, however some services have continued to
>>>>>>>>> bounce in
>>>>>>>>> and out of service. The IP NOC, Engineering teams, Field
>> Operations
>>>>>>>>> and the
>>>>>>>>> equipment vendor continue investigating the the cause for the
>>> service
>>>>>>>>> impact.
>>>>>>>>>
>>>>>>>>> 2021-05-03 15:55:43 GMT - Collaborative troubleshooting with the
>>>>>>>>> equipment
>>>>>>>>> vendor, Field Operations and the IP NOC remain ongoing.
>>>>>>>>>
>>>>>>>>> 2021-05-03 15:07:56 GMT - Field Operations is onsite at the Sao
>>> Paulo
>>>>>>>>> fault site. Collaborative troubleshooting with the equipment
>> vendor
>>>>>>>>> remains
>>>>>>>>> ongoing.
>>>>>>>>>
>>>>>>>>> 2021-05-03 14:11:40 GMT - The IP NOC reported a device has
>> restarted
>>>>>>>>> multiple times. Collaborative troubleshooting with the equipment
>>>>>>>>> vendor
>>>>>>>>> remains ongoing. Field Operations are being engaged as well.
>>>>>>>>>
>>>>>>>>> 2021-05-03 13:51:28 GMT - The IP NOC continues to work in
>>>>>>>>> cooperation with
>>>>>>>>> the equipment vendor to troubleshoot the issue. We understand how
>>>>>>>>> important
>>>>>>>>> these services are to our customers and the issue has been
>>>>>>>>> escalated to the
>>>>>>>>> highest levels within Lumen Service Assurance Leadership.
>>>>>>>>>
>>>>>>>>> 2021-05-03 13:48:56 GMT - The IP NOC continues to work in
>>>>>>>>> cooperation with
>>>>>>>>> the equipment vendor to troubleshoot the issue.
>>>>>>>>>
>>>>>>>>> 2021-05-03 13:16:06 GMT - Cooperative investigations by multiple
>>>>>>>>> support
>>>>>>>>> groups remain underway at this time.
>>>>>>>>>
>>>>>>>>> 2021-05-03 13:13:13 GMT - The IP NOC is working in cooperation
>> with
>>>>>>>>> Field
>>>>>>>>> Operations and the equipment vendor to troubleshoot the issue.
>>>>>>>>>
>>>>>>>>> 2021-05-03 12:50:33 GMT - Cooperative investigations by multiple
>>>>>>>>> support
>>>>>>>>> groups remain underway at this time.
>>>>>>>>>
>>>>>>>>> 2021-05-03 12:02:37 GMT - On May 03, 2021 at 11:46 GMT, Lumen
>>>>>>>>> identifieda
>>>>>>>>> service impact in Sao Paulo, Brazil. As this network fault is
>>>>>>>>> impacting
>>>>>>>>> multiple clients, the event has increased visibility with Lumen
>>>>>>>>> leadership.
>>>>>>>>> As such, client trouble tickets associated to this fault have been
>>>>>>>>> automatically escalated to higher priority.
>>>>>>>>> The IP Network Operation Center (NOC) is engaged and investigating
>>> in
>>>>>>>>> order to isolate the cause. Please be advised that updates for
>> this
>>>>>>>>> event
>>>>>>>>> will be relayed at a minimum of hourly unless otherwise noted. The
>>>>>>>>> information conveyed hereafter is associated to live
>>>>>>>>> troubleshooting effort
>>>>>>>>> and as the discovery process evolves through to service
>> resolution,
>>>>>>>>> ticket
>>>>>>>>> closure, or post incident review, details may evolve.
>>>>>>>>>
>>>>>>>>> 2021-05-03 10:27:08 GMT - Final Notification
>>>>>>>>>
>>>>>>>>> Start time: May 03, 2021 05:10 GMT
>>>>>>>>> Stop Time: May 03, 2021 05:43 GMT
>>>>>>>>> Second Start Time: May 03, 2021 06:07 GMT
>>>>>>>>> Second Stop Time: May 03, 2021 07:23 GMT
>>>>>>>>> Root Cause: An equipment issue in Sao Paulo, Brazil impacted
>> client
>>>>>>>>> services.
>>>>>>>>> Fix Action: The self-restarted, thus restoring services to a
>> stable
>>>>>>>>> condition.
>>>>>>>>>
>>>>>>>>> This service impact has concluded. Due to the nature of this
>>>>>>>>> outage, it
>>>>>>>>> may be necessary to reset your services locally at your equipment.
>>> If
>>>>>>>>> after that action has been performed a service issue prevails,
>>> please
>>>>>>>>> contact the Lumen Repair Center for troubleshooting assistance.
>>>>>>>>>
>>>>>>>>> Customers with trouble tickets associated to this network event do
>>> not
>>>>>>>>> need to open a separate Reason for Outage (RFO) ticket to request
>>>>>>>>> formal
>>>>>>>>> documentation. Please allow 3-5 business days for post incident
>>>>>>>>> analysisto
>>>>>>>>> conclude. Once final analysis has been completed, all customers
>>>>>>>>> associated
>>>>>>>>> to this network event will receive a formal RFO document via email
>>>>>>>>> from the
>>>>>>>>> Lumen RFO Team. Additionally, a satisfaction survey link may be
>>>>>>>>> available.
>>>>>>>>> We strive to provide thorough communications containing the
>>> available
>>>>>>>>> information during a service disruption. Please let us know if the
>>>>>>>>> updates
>>>>>>>>> you received during this event were satisfactory.
>>>>>>>>>
>>>>>>>>> 2021-05-03 10:22:43 GMT - Additional support was engaged to assist
>>>>>>>>> with
>>>>>>>>> investigations inconjunction with the equipment vendor. The
>>> equipment
>>>>>>>>> vendor has advised that services have remained stable since the
>>> device
>>>>>>>>> self-restarted for the second time. Field Operations verified the
>>>>>>>>> equipment
>>>>>>>>> and the vendor has advised that an on-going investigation into the
>>>>>>>>> reason
>>>>>>>>> for outage will continue; however, as services have remained
>>> stable, a
>>>>>>>>> final notification for the Event will be provided momentarily and
>>> the
>>>>>>>>> reason for outage will be provided in the Formal RFO document
>>>>>>>>> following the
>>>>>>>>> outage.
>>>>>>>>>
>>>>>>>>> 2021-05-03 09:28:18 GMT - Field Operations has been engaged to
>>>>>>>>> dispatch to
>>>>>>>>> a site in Cotia, Brazil to perform additional troubleshooting and
>> to
>>>>>>>>> attempt a cold rest on the routing engine. No ETA has been
>> provided
>>>>>>>>> at this
>>>>>>>>> time.
>>>>>>>>>
>>>>>>>>> 2021-05-03 08:43:22 GMT - The equipment vendor continues
>>>>>>>>> investigations
>>>>>>>>> into a suspected software issue at this time. The IP NOC continues
>>> to
>>>>>>>>> monitor for service stability as investigations progress.
>>>>>>>>>
>>>>>>>>> 2021-05-03 07:53:20 GMT - The equipment vendor continues isolation
>>>>>>>>> efforts
>>>>>>>>> at this time. The IP NOC has advised that services have
>>> self-restored
>>>>>>>>> again, but remain at risk of impact due to the equipment issue.
>> The
>>>>>>>>> IP NOC
>>>>>>>>> will continue monitoring services for stability as isolation
>> efforts
>>>>>>>>> continue.
>>>>>>>>>
>>>>>>>>> 2021-05-03 07:10:28 GMT - Investigations have determined that an
>>>>>>>>> equipment
>>>>>>>>> issue is the root cause of both outages. The equipment
>>>>>>>>> self-rebooted and
>>>>>>>>> restored; however, shortly thereafter the equipment failed again.
>>> The
>>>>>>>>> equipment vendor has been engaged and is investigating the cause
>> of
>>>>>>>>> the
>>>>>>>>> equipment failure at this time.
>>>>>>>>>
>>>>>>>>> 2021-05-03 06:16:38 GMT - On May 03, 2021 at 06:07 GMT, Lumen
>>>>>>>>> identifieda
>>>>>>>>> service impact in Sao Paulo, Brazil. As this network fault is
>>>>>>>>> impacting
>>>>>>>>> multiple clients, the event has increased visibility with Lumen
>>>>>>>>> leadership.
>>>>>>>>> As such, client trouble tickets associated to this fault have been
>>>>>>>>> automatically escalated to higher priority.
>>>>>>>>>
>>>>>>>>> The IP Network Operation Center (NOC) is engaged and investigating
>>> in
>>>>>>>>> order to isolate the cause. Please be advised that updates for
>> this
>>>>>>>>> event
>>>>>>>>> will be relayed at a minimum of hourly unless otherwise noted. The
>>>>>>>>> information conveyed hereafter is associated to live
>>>>>>>>> troubleshooting effort
>>>>>>>>> and as the discovery process evolves through to service
>> resolution,
>>>>>>>>> ticket
>>>>>>>>> closure, or post incident review, details may evolve.
>>>>>>>>>
>>>>>>>>> 2021-05-03 05:54:41 GMT - Final Notification
>>>>>>>>>
>>>>>>>>> Start time: May 03, 2021 05:10 GMT
>>>>>>>>> Stop Time: May 03, 2021 05:43 GMT
>>>>>>>>>
>>>>>>>>> Root Cause: An equipment issue in Sao Paulo, Brazil impacted
>> client
>>>>>>>>> services.
>>>>>>>>> Fix Action: The self-restarted, thus restoring services to a
>> stable
>>>>>>>>> condition.
>>>>>>>>>
>>>>>>>>> This service impact has concluded. Due to the nature of this
>>>>>>>>> outage, it
>>>>>>>>> may be necessary to reset your services locally at your equipment.
>>> If
>>>>>>>>> after that action has been performed a service issue prevails,
>>> please
>>>>>>>>> contact the Lumen Repair Center for troubleshooting assistance.
>>>>>>>>>
>>>>>>>>> Customers with trouble tickets associated to this network event do
>>> not
>>>>>>>>> need to open a separate Reason for Outage (RFO) ticket to request
>>>>>>>>> formal
>>>>>>>>> documentation. Please allow 3-5 business days for post incident
>>>>>>>>> analysisto
>>>>>>>>> conclude. Once final analysis has been completed, all customers
>>>>>>>>> associated
>>>>>>>>> to this network event will receive a formal RFO document via email
>>>>>>>>> from the
>>>>>>>>> Lumen RFO Team. Additionally, a satisfaction survey link may be
>>>>>>>>> available.
>>>>>>>>> We strive to provide thorough communications containing the
>>> available
>>>>>>>>> information during a service disruption. Please let us know if the
>>>>>>>>> updates
>>>>>>>>> you received during this event were satisfactory.
>>>>>>>>>
>>>>>>>>> 2021-05-03 05:27:56 GMT - On May 03, 2021 at 05:10 GMT, Lumen
>>>>>>>>> identifieda
>>>>>>>>> service impact in Sao Paulo, Brazil. As this network fault is
>>>>>>>>> impacting
>>>>>>>>> multiple clients, the event has increased visibility with Lumen
>>>>>>>>> leadership.
>>>>>>>>> As such, client trouble tickets associated to this fault have been
>>>>>>>>> automatically escalated to higher priority.
>>>>>>>>>
>>>>>>>>> The IP Network Operation Center (NOC) is engaged and investigating
>>> in
>>>>>>>>> order to isolate the cause. Please be advised that updates for
>> this
>>>>>>>>> event
>>>>>>>>> will be relayed at a minimum of hourly unless otherwise noted. The
>>>>>>>>> information conveyed hereafter is associated to live
>>>>>>>>> troubleshooting effort
>>>>>>>>> and as the discovery process evolves through to service
>> resolution,
>>>>>>>>> ticket
>>>>>>>>> closure, or post incident review, details may evolve.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> att,
>>>>>>>>>
>>>>>>>>> On 03/05/2021 16:51, Alexandre Chaves Fonceca por (caiu) wrote:
>>>>>>>>>> sim, mesma coisa aqui..
>>>>>>>>>>
>>>>>>>>>> desde as 2 da madrugada.. chamado aberto e aguardando... pelas
>>>>>>>>>> informações estao com problemas em equipamentos mesmo.. e nao
>> sabem
>>>>>>>>>> "ainda" o que ocorre e/ou pq..
>>>>>>>>>>
>>>>>>>>>> att,
>>>>>>>>>> Specialist Linux Solutions
>>>>>>>>>>
>>>>>>>>>> facebook <https://www.facebook.com/specialistlinux/>instagram
>>>>>>>>>> <https://www.instagram.com/specialistlinuxsolutions/>linkedin
>>>>>>>>>> <https://www.linkedin.com/company/specialist-linux-solutions/
>>>> whatsapp
>>>>>>>>>> <https://api.whatsapp.com/send?phone=5511976158584>
>>>>>>>>>>
>>>>>>>>>> Alexandre Chaves Fonceca
>>>>>>>>>> Diretor,
>>>>>>>>>> Specialist Linux Solutions
>>>>>>>>>> E-mail:     alexandre em specialist.srv.br
>>>>>>>>>> <mailto:alexandre em specialist.srv.br>
>>>>>>>>>> Site:     www.specialist.srv.br <http://www.specialist.srv.br>
>>>>>>>>>> Telefone:     (11) 3317-5042
>>>>>>>>>>
>>>>>>>>>> On 03/05/2021 16:16, Edinilson J. Santos wrote:
>>>>>>>>>>> Está abrindo o chamado pelo Portal na URL:
>>>>>>>>>>> https://latam.my.level3.com/portal
>>>>>>>>>>> ?
>>>>>>>>>>>
>>>>>>>>>>> Pergunto pois, ultimamente, é praticamente a única coisa que
>>>>>>>>>>> funciona
>>>>>>>>>>> direito nessa empresa.
>>>>>>>>>>> Pelo menos envia emails regularmente informando a situação do
>>>>>>>>>>> ticket.
>>>>>>>>>>>
>>>>>>>>>>> Edinilson
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Em 03/05/2021 15:05, Leonardo Porto por (caiu) escreveu:
>>>>>>>>>>>> Sofrendo aqui com mesmo problema, mas sem nenhuma informação
>>>>>>>>>>>> adicional.
>>>>>>>>>>>>
>>>>>>>>>>>> Leonardo
>>>>>>>>>>>>
>>>>>>>>>>>> Em 03/05/2021 15:02, Luiz Fernando Mizael Meier escreveu:
>>>>>>>>>>>>> Tarde!
>>>>>>>>>>>>>
>>>>>>>>>>>>> Com certeza alguém mais deve estar sofrendo com o tombo da
>>>>>>>>>>>>> Lumen/CenturyLink/Level3/GlobalCrossing/Impsat.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Circuito inoperante desde 8:50 e me informaram a pouco que a
>>> única
>>>>>>>>>>>>> coisa
>>>>>>>>>>>>> que sabem é que foi em Curitiba.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Alguém tem mais alguma informação?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Luiz
>>>>>>>>>>>>> _______________________________________________
>>>>>>>>>>>>> caiu mailing list
>>>>>>>>>>>>> caiu em eng.registro.br
>>>>>>>>>>>>> https://eng.registro.br/mailman/listinfo/caiu
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --> PARA SAIR DA LISTA SIGA AS INSTRUÇÕES em:
>>>>>>>>>>>>>
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>>>>>>>>>>>> _______________________________________________
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>>>>>>>>>>>>
>>>>>>>>>>> _______________________________________________
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>>>>>>>>> _______________________________________________
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>>>>>>>> _______________________________________________
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>>>>>> _______________________________________________
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>