[caiu] Indisponibilidade Lúmen

Qui Maio 6 18:38:01 -03 2021

Opa, link voltou pra mim no final do dia de ontem.

Respondendo o colega, sim abro chamado no portal citado. Porém, dessa vez,
meus serviços contratados sumiram por mágica. Tive que acionar meu
pós-venda pra corrigir. Segunda vez que acontece.

Toda vez que preciso desses caras, é uma dificuldade diferente.

Em qui., 6 de mai. de 2021 às 08:22, Edinilson J. Santos <
edinilson em atinet.com.br> escreveu:

> Eles estão com constantes e recorrentes atos de vandalismo em uma passagem
> de fibra deles que fica dentro de uma linha de trem em Jundiaí.
> Pelo menos aqui para mim, TODAS AS VEZES enviam fotos das fibras cortadas
> no MESMO LOCAL.
>
> Será que não há outro ponto para esse pessoal passar essa fibra? Ou então,
> cercar de uma forma mais adequada o local?
> Não sei se vocês recbebem a foto, mas dá a impressão que é um simples
> buraco de cimento no chão onde as fibras passam.
>
> Edinilson
>
> Em 05/05/2021 17:00, André Osaki escreveu:
> > Várias oscilações hoje com a Lumen na Região de Campinas e São Paulo.
> Mais
> > alguém?
> >
> >    --
> >
> > *André Kiyohiko Osaki*
> >
> > On Tue, May 4, 2021 at 3:29 PM Leonardo Porto por (caiu) <
> > caiu em eng.registro.br> wrote:
> >
> >> Aqui também, mesmo horário.
> >>
> >> Leonardo
> >>
> >> Em 04/05/2021 15:23, Edinilson J. Santos escreveu:
> >>> Aqui sim, ontem, 03/05/2021 por volta das 19:00hs (antes disso, ficava
> >>> indo e voltando).
> >>>
> >>> Edinilson
> >>>
> >>>
> >>> Em 04/05/2021 08:52, noc em consuldata.com.br escreveu:
> >>>> Bom dia. O link normalizou para vocês?
> >>>>
> >>>> Att,
> >>>>
> >>>>
> >>>> Everton Araujo
> >>>>
> >>>> On 5/3/21 5:24 PM, Eduardo Duarte wrote:
> >>>>> Aqui igual
> >>>>>
> >>>>> Jundiaí SP
> >>>>>
> >>>>> O link hoje parece pisca pisca de árvore de Natal
> >>>>>
> >>>>> Em seg., 3 de mai. de 2021 17:00, Alexandre Chaves Fonceca por
> (caiu) <
> >>>>> caiu em eng.registro.br> escreveu:
> >>>>>
> >>>>>> essas sao as informações oficiais deles... em ordem cronologica (de
> >>>>>> baixo para cima), e em horario GMT 0
> >>>>>>
> >>>>>> 2021-05-03 19:53:47 GMT - The IP NOC observed another reboot,
> >>>>>> investigation and troubleshooting efforts remain ongoing.
> >>>>>>
> >>>>>> 2021-05-03 19:37:11 GMT - The IP NOC is reporting all affected
> alarms
> >>>>>> remain clear and will continue to monitor and investigate the fault
> >>>>>> for the
> >>>>>> next 4 hours. As such, the next notification will be provided at
> >>>>>> 23:45 GMT
> >>>>>> or as additional information is obtained.
> >>>>>>
> >>>>>> 2021-05-03 18:49:21 GMT - The IP NOC reports that the Sao Paulo,
> >>>>>> Brazil
> >>>>>> equipment has been restored to a full redundancy condition. Traffic
> >>>>>> was
> >>>>>> migrated off the redundant uplink and remains stable. The IP NOC
> will
> >>>>>> continue to monitor the services. IP Engineering and the equipment
> >>>>>> vendor
> >>>>>> are still collaboratively investigating the cause for the service
> >>>>>> impact.
> >>>>>>
> >>>>>> 2021-05-03 17:53:10 GMT - The IP NOC reports that the impacted
> >>>>>> equipment
> >>>>>> in Sao Paulo, Brazil is still stable since the redundant routing
> >>>>>> path was
> >>>>>> taken out of service. Services continue to remain stable as well.
> >>>>>> Cooperative investigations by multiple support groups along with the
> >>>>>> equipment vendor remain underway.
> >>>>>>
> >>>>>> 2021-05-03 16:52:08 GMT - The IP NOC remotely migrated impacted
> >>>>>> services
> >>>>>> to a redundant uplink, however some services have continued to
> >>>>>> bounce in
> >>>>>> and out of service. The IP NOC, Engineering teams, Field Operations
> >>>>>> and the
> >>>>>> equipment vendor continue investigating the the cause for the
> service
> >>>>>> impact.
> >>>>>>
> >>>>>> 2021-05-03 15:55:43 GMT - Collaborative troubleshooting with the
> >>>>>> equipment
> >>>>>> vendor, Field Operations and the IP NOC remain ongoing.
> >>>>>>
> >>>>>> 2021-05-03 15:07:56 GMT - Field Operations is onsite at the Sao
> Paulo
> >>>>>> fault site. Collaborative troubleshooting with the equipment vendor
> >>>>>> remains
> >>>>>> ongoing.
> >>>>>>
> >>>>>> 2021-05-03 14:11:40 GMT - The IP NOC reported a device has restarted
> >>>>>> multiple times. Collaborative troubleshooting with the equipment
> >>>>>> vendor
> >>>>>> remains ongoing. Field Operations are being engaged as well.
> >>>>>>
> >>>>>> 2021-05-03 13:51:28 GMT - The IP NOC continues to work in
> >>>>>> cooperation with
> >>>>>> the equipment vendor to troubleshoot the issue. We understand how
> >>>>>> important
> >>>>>> these services are to our customers and the issue has been
> >>>>>> escalated to the
> >>>>>> highest levels within Lumen Service Assurance Leadership.
> >>>>>>
> >>>>>> 2021-05-03 13:48:56 GMT - The IP NOC continues to work in
> >>>>>> cooperation with
> >>>>>> the equipment vendor to troubleshoot the issue.
> >>>>>>
> >>>>>> 2021-05-03 13:16:06 GMT - Cooperative investigations by multiple
> >>>>>> support
> >>>>>> groups remain underway at this time.
> >>>>>>
> >>>>>> 2021-05-03 13:13:13 GMT - The IP NOC is working in cooperation with
> >>>>>> Field
> >>>>>> Operations and the equipment vendor to troubleshoot the issue.
> >>>>>>
> >>>>>> 2021-05-03 12:50:33 GMT - Cooperative investigations by multiple
> >>>>>> support
> >>>>>> groups remain underway at this time.
> >>>>>>
> >>>>>> 2021-05-03 12:02:37 GMT - On May 03, 2021 at 11:46 GMT, Lumen
> >>>>>> identifieda
> >>>>>> service impact in Sao Paulo, Brazil. As this network fault is
> >>>>>> impacting
> >>>>>> multiple clients, the event has increased visibility with Lumen
> >>>>>> leadership.
> >>>>>> As such, client trouble tickets associated to this fault have been
> >>>>>> automatically escalated to higher priority.
> >>>>>> The IP Network Operation Center (NOC) is engaged and investigating
> in
> >>>>>> order to isolate the cause. Please be advised that updates for this
> >>>>>> event
> >>>>>> will be relayed at a minimum of hourly unless otherwise noted. The
> >>>>>> information conveyed hereafter is associated to live
> >>>>>> troubleshooting effort
> >>>>>> and as the discovery process evolves through to service resolution,
> >>>>>> ticket
> >>>>>> closure, or post incident review, details may evolve.
> >>>>>>
> >>>>>> 2021-05-03 10:27:08 GMT - Final Notification
> >>>>>>
> >>>>>> Start time: May 03, 2021 05:10 GMT
> >>>>>> Stop Time: May 03, 2021 05:43 GMT
> >>>>>> Second Start Time: May 03, 2021 06:07 GMT
> >>>>>> Second Stop Time: May 03, 2021 07:23 GMT
> >>>>>> Root Cause: An equipment issue in Sao Paulo, Brazil impacted client
> >>>>>> services.
> >>>>>> Fix Action: The self-restarted, thus restoring services to a stable
> >>>>>> condition.
> >>>>>>
> >>>>>> This service impact has concluded. Due to the nature of this
> >>>>>> outage, it
> >>>>>> may be necessary to reset your services locally at your equipment.
> If
> >>>>>> after that action has been performed a service issue prevails,
> please
> >>>>>> contact the Lumen Repair Center for troubleshooting assistance.
> >>>>>>
> >>>>>> Customers with trouble tickets associated to this network event do
> not
> >>>>>> need to open a separate Reason for Outage (RFO) ticket to request
> >>>>>> formal
> >>>>>> documentation. Please allow 3-5 business days for post incident
> >>>>>> analysisto
> >>>>>> conclude. Once final analysis has been completed, all customers
> >>>>>> associated
> >>>>>> to this network event will receive a formal RFO document via email
> >>>>>> from the
> >>>>>> Lumen RFO Team. Additionally, a satisfaction survey link may be
> >>>>>> available.
> >>>>>> We strive to provide thorough communications containing the
> available
> >>>>>> information during a service disruption. Please let us know if the
> >>>>>> updates
> >>>>>> you received during this event were satisfactory.
> >>>>>>
> >>>>>> 2021-05-03 10:22:43 GMT - Additional support was engaged to assist
> >>>>>> with
> >>>>>> investigations inconjunction with the equipment vendor. The
> equipment
> >>>>>> vendor has advised that services have remained stable since the
> device
> >>>>>> self-restarted for the second time. Field Operations verified the
> >>>>>> equipment
> >>>>>> and the vendor has advised that an on-going investigation into the
> >>>>>> reason
> >>>>>> for outage will continue; however, as services have remained
> stable, a
> >>>>>> final notification for the Event will be provided momentarily and
> the
> >>>>>> reason for outage will be provided in the Formal RFO document
> >>>>>> following the
> >>>>>> outage.
> >>>>>>
> >>>>>> 2021-05-03 09:28:18 GMT - Field Operations has been engaged to
> >>>>>> dispatch to
> >>>>>> a site in Cotia, Brazil to perform additional troubleshooting and to
> >>>>>> attempt a cold rest on the routing engine. No ETA has been provided
> >>>>>> at this
> >>>>>> time.
> >>>>>>
> >>>>>> 2021-05-03 08:43:22 GMT - The equipment vendor continues
> >>>>>> investigations
> >>>>>> into a suspected software issue at this time. The IP NOC continues
> to
> >>>>>> monitor for service stability as investigations progress.
> >>>>>>
> >>>>>> 2021-05-03 07:53:20 GMT - The equipment vendor continues isolation
> >>>>>> efforts
> >>>>>> at this time. The IP NOC has advised that services have
> self-restored
> >>>>>> again, but remain at risk of impact due to the equipment issue. The
> >>>>>> IP NOC
> >>>>>> will continue monitoring services for stability as isolation efforts
> >>>>>> continue.
> >>>>>>
> >>>>>> 2021-05-03 07:10:28 GMT - Investigations have determined that an
> >>>>>> equipment
> >>>>>> issue is the root cause of both outages. The equipment
> >>>>>> self-rebooted and
> >>>>>> restored; however, shortly thereafter the equipment failed again.
> The
> >>>>>> equipment vendor has been engaged and is investigating the cause of
> >>>>>> the
> >>>>>> equipment failure at this time.
> >>>>>>
> >>>>>> 2021-05-03 06:16:38 GMT - On May 03, 2021 at 06:07 GMT, Lumen
> >>>>>> identifieda
> >>>>>> service impact in Sao Paulo, Brazil. As this network fault is
> >>>>>> impacting
> >>>>>> multiple clients, the event has increased visibility with Lumen
> >>>>>> leadership.
> >>>>>> As such, client trouble tickets associated to this fault have been
> >>>>>> automatically escalated to higher priority.
> >>>>>>
> >>>>>> The IP Network Operation Center (NOC) is engaged and investigating
> in
> >>>>>> order to isolate the cause. Please be advised that updates for this
> >>>>>> event
> >>>>>> will be relayed at a minimum of hourly unless otherwise noted. The
> >>>>>> information conveyed hereafter is associated to live
> >>>>>> troubleshooting effort
> >>>>>> and as the discovery process evolves through to service resolution,
> >>>>>> ticket
> >>>>>> closure, or post incident review, details may evolve.
> >>>>>>
> >>>>>> 2021-05-03 05:54:41 GMT - Final Notification
> >>>>>>
> >>>>>> Start time: May 03, 2021 05:10 GMT
> >>>>>> Stop Time: May 03, 2021 05:43 GMT
> >>>>>>
> >>>>>> Root Cause: An equipment issue in Sao Paulo, Brazil impacted client
> >>>>>> services.
> >>>>>> Fix Action: The self-restarted, thus restoring services to a stable
> >>>>>> condition.
> >>>>>>
> >>>>>> This service impact has concluded. Due to the nature of this
> >>>>>> outage, it
> >>>>>> may be necessary to reset your services locally at your equipment.
> If
> >>>>>> after that action has been performed a service issue prevails,
> please
> >>>>>> contact the Lumen Repair Center for troubleshooting assistance.
> >>>>>>
> >>>>>> Customers with trouble tickets associated to this network event do
> not
> >>>>>> need to open a separate Reason for Outage (RFO) ticket to request
> >>>>>> formal
> >>>>>> documentation. Please allow 3-5 business days for post incident
> >>>>>> analysisto
> >>>>>> conclude. Once final analysis has been completed, all customers
> >>>>>> associated
> >>>>>> to this network event will receive a formal RFO document via email
> >>>>>> from the
> >>>>>> Lumen RFO Team. Additionally, a satisfaction survey link may be
> >>>>>> available.
> >>>>>> We strive to provide thorough communications containing the
> available
> >>>>>> information during a service disruption. Please let us know if the
> >>>>>> updates
> >>>>>> you received during this event were satisfactory.
> >>>>>>
> >>>>>> 2021-05-03 05:27:56 GMT - On May 03, 2021 at 05:10 GMT, Lumen
> >>>>>> identifieda
> >>>>>> service impact in Sao Paulo, Brazil. As this network fault is
> >>>>>> impacting
> >>>>>> multiple clients, the event has increased visibility with Lumen
> >>>>>> leadership.
> >>>>>> As such, client trouble tickets associated to this fault have been
> >>>>>> automatically escalated to higher priority.
> >>>>>>
> >>>>>> The IP Network Operation Center (NOC) is engaged and investigating
> in
> >>>>>> order to isolate the cause. Please be advised that updates for this
> >>>>>> event
> >>>>>> will be relayed at a minimum of hourly unless otherwise noted. The
> >>>>>> information conveyed hereafter is associated to live
> >>>>>> troubleshooting effort
> >>>>>> and as the discovery process evolves through to service resolution,
> >>>>>> ticket
> >>>>>> closure, or post incident review, details may evolve.
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> att,
> >>>>>>
> >>>>>> On 03/05/2021 16:51, Alexandre Chaves Fonceca por (caiu) wrote:
> >>>>>>> sim, mesma coisa aqui..
> >>>>>>>
> >>>>>>> desde as 2 da madrugada.. chamado aberto e aguardando... pelas
> >>>>>>> informações estao com problemas em equipamentos mesmo.. e nao sabem
> >>>>>>> "ainda" o que ocorre e/ou pq..
> >>>>>>>
> >>>>>>> att,
> >>>>>>> Specialist Linux Solutions
> >>>>>>>
> >>>>>>> facebook <https://www.facebook.com/specialistlinux/>instagram
> >>>>>>> <https://www.instagram.com/specialistlinuxsolutions/>linkedin
> >>>>>>> <https://www.linkedin.com/company/specialist-linux-solutions/
> >whatsapp
> >>>>>>> <https://api.whatsapp.com/send?phone=5511976158584>
> >>>>>>>
> >>>>>>> Alexandre Chaves Fonceca
> >>>>>>> Diretor,
> >>>>>>> Specialist Linux Solutions
> >>>>>>> E-mail:     alexandre em specialist.srv.br
> >>>>>>> <mailto:alexandre em specialist.srv.br>
> >>>>>>> Site:     www.specialist.srv.br <http://www.specialist.srv.br>
> >>>>>>> Telefone:     (11) 3317-5042
> >>>>>>>
> >>>>>>> On 03/05/2021 16:16, Edinilson J. Santos wrote:
> >>>>>>>> Está abrindo o chamado pelo Portal na URL:
> >>>>>>>> https://latam.my.level3.com/portal
> >>>>>>>> ?
> >>>>>>>>
> >>>>>>>> Pergunto pois, ultimamente, é praticamente a única coisa que
> >>>>>>>> funciona
> >>>>>>>> direito nessa empresa.
> >>>>>>>> Pelo menos envia emails regularmente informando a situação do
> >>>>>>>> ticket.
> >>>>>>>>
> >>>>>>>> Edinilson
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> Em 03/05/2021 15:05, Leonardo Porto por (caiu) escreveu:
> >>>>>>>>> Sofrendo aqui com mesmo problema, mas sem nenhuma informação
> >>>>>>>>> adicional.
> >>>>>>>>>
> >>>>>>>>> Leonardo
> >>>>>>>>>
> >>>>>>>>> Em 03/05/2021 15:02, Luiz Fernando Mizael Meier escreveu:
> >>>>>>>>>> Tarde!
> >>>>>>>>>>
> >>>>>>>>>> Com certeza alguém mais deve estar sofrendo com o tombo da
> >>>>>>>>>> Lumen/CenturyLink/Level3/GlobalCrossing/Impsat.
> >>>>>>>>>>
> >>>>>>>>>> Circuito inoperante desde 8:50 e me informaram a pouco que a
> única
> >>>>>>>>>> coisa
> >>>>>>>>>> que sabem é que foi em Curitiba.
> >>>>>>>>>>
> >>>>>>>>>> Alguém tem mais alguma informação?
> >>>>>>>>>>
> >>>>>>>>>> Luiz
> >>>>>>>>>> _______________________________________________
> >>>>>>>>>> caiu mailing list
> >>>>>>>>>> caiu em eng.registro.br
> >>>>>>>>>> https://eng.registro.br/mailman/listinfo/caiu
> >>>>>>>>>>
> >>>>>>>>>>
> >>>>>>>>>> --> PARA SAIR DA LISTA SIGA AS INSTRUÇÕES em:
> >>>>>>>>>>
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> >>>>>>>>> _______________________________________________
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> >>>>>>>>>
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> >>>>>>>>>
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> >>>>>>>>>
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