[caiu] Indisponibilidade Lúmen
Edinilson J. Santos
edinilson em atinet.com.br
Qui Maio 6 08:21:28 -03 2021
Eles estão com constantes e recorrentes atos de vandalismo em uma passagem de fibra deles que fica dentro de uma linha de trem em Jundiaí.
Pelo menos aqui para mim, TODAS AS VEZES enviam fotos das fibras cortadas no MESMO LOCAL.
Será que não há outro ponto para esse pessoal passar essa fibra? Ou então, cercar de uma forma mais adequada o local?
Não sei se vocês recbebem a foto, mas dá a impressão que é um simples buraco de cimento no chão onde as fibras passam.
Edinilson
Em 05/05/2021 17:00, André Osaki escreveu:
> Várias oscilações hoje com a Lumen na Região de Campinas e São Paulo. Mais
> alguém?
>
> --
>
> *André Kiyohiko Osaki*
>
> On Tue, May 4, 2021 at 3:29 PM Leonardo Porto por (caiu) <
> caiu em eng.registro.br> wrote:
>
>> Aqui também, mesmo horário.
>>
>> Leonardo
>>
>> Em 04/05/2021 15:23, Edinilson J. Santos escreveu:
>>> Aqui sim, ontem, 03/05/2021 por volta das 19:00hs (antes disso, ficava
>>> indo e voltando).
>>>
>>> Edinilson
>>>
>>>
>>> Em 04/05/2021 08:52, noc em consuldata.com.br escreveu:
>>>> Bom dia. O link normalizou para vocês?
>>>>
>>>> Att,
>>>>
>>>>
>>>> Everton Araujo
>>>>
>>>> On 5/3/21 5:24 PM, Eduardo Duarte wrote:
>>>>> Aqui igual
>>>>>
>>>>> Jundiaí SP
>>>>>
>>>>> O link hoje parece pisca pisca de árvore de Natal
>>>>>
>>>>> Em seg., 3 de mai. de 2021 17:00, Alexandre Chaves Fonceca por (caiu) <
>>>>> caiu em eng.registro.br> escreveu:
>>>>>
>>>>>> essas sao as informações oficiais deles... em ordem cronologica (de
>>>>>> baixo para cima), e em horario GMT 0
>>>>>>
>>>>>> 2021-05-03 19:53:47 GMT - The IP NOC observed another reboot,
>>>>>> investigation and troubleshooting efforts remain ongoing.
>>>>>>
>>>>>> 2021-05-03 19:37:11 GMT - The IP NOC is reporting all affected alarms
>>>>>> remain clear and will continue to monitor and investigate the fault
>>>>>> for the
>>>>>> next 4 hours. As such, the next notification will be provided at
>>>>>> 23:45 GMT
>>>>>> or as additional information is obtained.
>>>>>>
>>>>>> 2021-05-03 18:49:21 GMT - The IP NOC reports that the Sao Paulo,
>>>>>> Brazil
>>>>>> equipment has been restored to a full redundancy condition. Traffic
>>>>>> was
>>>>>> migrated off the redundant uplink and remains stable. The IP NOC will
>>>>>> continue to monitor the services. IP Engineering and the equipment
>>>>>> vendor
>>>>>> are still collaboratively investigating the cause for the service
>>>>>> impact.
>>>>>>
>>>>>> 2021-05-03 17:53:10 GMT - The IP NOC reports that the impacted
>>>>>> equipment
>>>>>> in Sao Paulo, Brazil is still stable since the redundant routing
>>>>>> path was
>>>>>> taken out of service. Services continue to remain stable as well.
>>>>>> Cooperative investigations by multiple support groups along with the
>>>>>> equipment vendor remain underway.
>>>>>>
>>>>>> 2021-05-03 16:52:08 GMT - The IP NOC remotely migrated impacted
>>>>>> services
>>>>>> to a redundant uplink, however some services have continued to
>>>>>> bounce in
>>>>>> and out of service. The IP NOC, Engineering teams, Field Operations
>>>>>> and the
>>>>>> equipment vendor continue investigating the the cause for the service
>>>>>> impact.
>>>>>>
>>>>>> 2021-05-03 15:55:43 GMT - Collaborative troubleshooting with the
>>>>>> equipment
>>>>>> vendor, Field Operations and the IP NOC remain ongoing.
>>>>>>
>>>>>> 2021-05-03 15:07:56 GMT - Field Operations is onsite at the Sao Paulo
>>>>>> fault site. Collaborative troubleshooting with the equipment vendor
>>>>>> remains
>>>>>> ongoing.
>>>>>>
>>>>>> 2021-05-03 14:11:40 GMT - The IP NOC reported a device has restarted
>>>>>> multiple times. Collaborative troubleshooting with the equipment
>>>>>> vendor
>>>>>> remains ongoing. Field Operations are being engaged as well.
>>>>>>
>>>>>> 2021-05-03 13:51:28 GMT - The IP NOC continues to work in
>>>>>> cooperation with
>>>>>> the equipment vendor to troubleshoot the issue. We understand how
>>>>>> important
>>>>>> these services are to our customers and the issue has been
>>>>>> escalated to the
>>>>>> highest levels within Lumen Service Assurance Leadership.
>>>>>>
>>>>>> 2021-05-03 13:48:56 GMT - The IP NOC continues to work in
>>>>>> cooperation with
>>>>>> the equipment vendor to troubleshoot the issue.
>>>>>>
>>>>>> 2021-05-03 13:16:06 GMT - Cooperative investigations by multiple
>>>>>> support
>>>>>> groups remain underway at this time.
>>>>>>
>>>>>> 2021-05-03 13:13:13 GMT - The IP NOC is working in cooperation with
>>>>>> Field
>>>>>> Operations and the equipment vendor to troubleshoot the issue.
>>>>>>
>>>>>> 2021-05-03 12:50:33 GMT - Cooperative investigations by multiple
>>>>>> support
>>>>>> groups remain underway at this time.
>>>>>>
>>>>>> 2021-05-03 12:02:37 GMT - On May 03, 2021 at 11:46 GMT, Lumen
>>>>>> identifieda
>>>>>> service impact in Sao Paulo, Brazil. As this network fault is
>>>>>> impacting
>>>>>> multiple clients, the event has increased visibility with Lumen
>>>>>> leadership.
>>>>>> As such, client trouble tickets associated to this fault have been
>>>>>> automatically escalated to higher priority.
>>>>>> The IP Network Operation Center (NOC) is engaged and investigating in
>>>>>> order to isolate the cause. Please be advised that updates for this
>>>>>> event
>>>>>> will be relayed at a minimum of hourly unless otherwise noted. The
>>>>>> information conveyed hereafter is associated to live
>>>>>> troubleshooting effort
>>>>>> and as the discovery process evolves through to service resolution,
>>>>>> ticket
>>>>>> closure, or post incident review, details may evolve.
>>>>>>
>>>>>> 2021-05-03 10:27:08 GMT - Final Notification
>>>>>>
>>>>>> Start time: May 03, 2021 05:10 GMT
>>>>>> Stop Time: May 03, 2021 05:43 GMT
>>>>>> Second Start Time: May 03, 2021 06:07 GMT
>>>>>> Second Stop Time: May 03, 2021 07:23 GMT
>>>>>> Root Cause: An equipment issue in Sao Paulo, Brazil impacted client
>>>>>> services.
>>>>>> Fix Action: The self-restarted, thus restoring services to a stable
>>>>>> condition.
>>>>>>
>>>>>> This service impact has concluded. Due to the nature of this
>>>>>> outage, it
>>>>>> may be necessary to reset your services locally at your equipment. If
>>>>>> after that action has been performed a service issue prevails, please
>>>>>> contact the Lumen Repair Center for troubleshooting assistance.
>>>>>>
>>>>>> Customers with trouble tickets associated to this network event do not
>>>>>> need to open a separate Reason for Outage (RFO) ticket to request
>>>>>> formal
>>>>>> documentation. Please allow 3-5 business days for post incident
>>>>>> analysisto
>>>>>> conclude. Once final analysis has been completed, all customers
>>>>>> associated
>>>>>> to this network event will receive a formal RFO document via email
>>>>>> from the
>>>>>> Lumen RFO Team. Additionally, a satisfaction survey link may be
>>>>>> available.
>>>>>> We strive to provide thorough communications containing the available
>>>>>> information during a service disruption. Please let us know if the
>>>>>> updates
>>>>>> you received during this event were satisfactory.
>>>>>>
>>>>>> 2021-05-03 10:22:43 GMT - Additional support was engaged to assist
>>>>>> with
>>>>>> investigations inconjunction with the equipment vendor. The equipment
>>>>>> vendor has advised that services have remained stable since the device
>>>>>> self-restarted for the second time. Field Operations verified the
>>>>>> equipment
>>>>>> and the vendor has advised that an on-going investigation into the
>>>>>> reason
>>>>>> for outage will continue; however, as services have remained stable, a
>>>>>> final notification for the Event will be provided momentarily and the
>>>>>> reason for outage will be provided in the Formal RFO document
>>>>>> following the
>>>>>> outage.
>>>>>>
>>>>>> 2021-05-03 09:28:18 GMT - Field Operations has been engaged to
>>>>>> dispatch to
>>>>>> a site in Cotia, Brazil to perform additional troubleshooting and to
>>>>>> attempt a cold rest on the routing engine. No ETA has been provided
>>>>>> at this
>>>>>> time.
>>>>>>
>>>>>> 2021-05-03 08:43:22 GMT - The equipment vendor continues
>>>>>> investigations
>>>>>> into a suspected software issue at this time. The IP NOC continues to
>>>>>> monitor for service stability as investigations progress.
>>>>>>
>>>>>> 2021-05-03 07:53:20 GMT - The equipment vendor continues isolation
>>>>>> efforts
>>>>>> at this time. The IP NOC has advised that services have self-restored
>>>>>> again, but remain at risk of impact due to the equipment issue. The
>>>>>> IP NOC
>>>>>> will continue monitoring services for stability as isolation efforts
>>>>>> continue.
>>>>>>
>>>>>> 2021-05-03 07:10:28 GMT - Investigations have determined that an
>>>>>> equipment
>>>>>> issue is the root cause of both outages. The equipment
>>>>>> self-rebooted and
>>>>>> restored; however, shortly thereafter the equipment failed again. The
>>>>>> equipment vendor has been engaged and is investigating the cause of
>>>>>> the
>>>>>> equipment failure at this time.
>>>>>>
>>>>>> 2021-05-03 06:16:38 GMT - On May 03, 2021 at 06:07 GMT, Lumen
>>>>>> identifieda
>>>>>> service impact in Sao Paulo, Brazil. As this network fault is
>>>>>> impacting
>>>>>> multiple clients, the event has increased visibility with Lumen
>>>>>> leadership.
>>>>>> As such, client trouble tickets associated to this fault have been
>>>>>> automatically escalated to higher priority.
>>>>>>
>>>>>> The IP Network Operation Center (NOC) is engaged and investigating in
>>>>>> order to isolate the cause. Please be advised that updates for this
>>>>>> event
>>>>>> will be relayed at a minimum of hourly unless otherwise noted. The
>>>>>> information conveyed hereafter is associated to live
>>>>>> troubleshooting effort
>>>>>> and as the discovery process evolves through to service resolution,
>>>>>> ticket
>>>>>> closure, or post incident review, details may evolve.
>>>>>>
>>>>>> 2021-05-03 05:54:41 GMT - Final Notification
>>>>>>
>>>>>> Start time: May 03, 2021 05:10 GMT
>>>>>> Stop Time: May 03, 2021 05:43 GMT
>>>>>>
>>>>>> Root Cause: An equipment issue in Sao Paulo, Brazil impacted client
>>>>>> services.
>>>>>> Fix Action: The self-restarted, thus restoring services to a stable
>>>>>> condition.
>>>>>>
>>>>>> This service impact has concluded. Due to the nature of this
>>>>>> outage, it
>>>>>> may be necessary to reset your services locally at your equipment. If
>>>>>> after that action has been performed a service issue prevails, please
>>>>>> contact the Lumen Repair Center for troubleshooting assistance.
>>>>>>
>>>>>> Customers with trouble tickets associated to this network event do not
>>>>>> need to open a separate Reason for Outage (RFO) ticket to request
>>>>>> formal
>>>>>> documentation. Please allow 3-5 business days for post incident
>>>>>> analysisto
>>>>>> conclude. Once final analysis has been completed, all customers
>>>>>> associated
>>>>>> to this network event will receive a formal RFO document via email
>>>>>> from the
>>>>>> Lumen RFO Team. Additionally, a satisfaction survey link may be
>>>>>> available.
>>>>>> We strive to provide thorough communications containing the available
>>>>>> information during a service disruption. Please let us know if the
>>>>>> updates
>>>>>> you received during this event were satisfactory.
>>>>>>
>>>>>> 2021-05-03 05:27:56 GMT - On May 03, 2021 at 05:10 GMT, Lumen
>>>>>> identifieda
>>>>>> service impact in Sao Paulo, Brazil. As this network fault is
>>>>>> impacting
>>>>>> multiple clients, the event has increased visibility with Lumen
>>>>>> leadership.
>>>>>> As such, client trouble tickets associated to this fault have been
>>>>>> automatically escalated to higher priority.
>>>>>>
>>>>>> The IP Network Operation Center (NOC) is engaged and investigating in
>>>>>> order to isolate the cause. Please be advised that updates for this
>>>>>> event
>>>>>> will be relayed at a minimum of hourly unless otherwise noted. The
>>>>>> information conveyed hereafter is associated to live
>>>>>> troubleshooting effort
>>>>>> and as the discovery process evolves through to service resolution,
>>>>>> ticket
>>>>>> closure, or post incident review, details may evolve.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> att,
>>>>>>
>>>>>> On 03/05/2021 16:51, Alexandre Chaves Fonceca por (caiu) wrote:
>>>>>>> sim, mesma coisa aqui..
>>>>>>>
>>>>>>> desde as 2 da madrugada.. chamado aberto e aguardando... pelas
>>>>>>> informações estao com problemas em equipamentos mesmo.. e nao sabem
>>>>>>> "ainda" o que ocorre e/ou pq..
>>>>>>>
>>>>>>> att,
>>>>>>> Specialist Linux Solutions
>>>>>>>
>>>>>>> facebook <https://www.facebook.com/specialistlinux/>instagram
>>>>>>> <https://www.instagram.com/specialistlinuxsolutions/>linkedin
>>>>>>> <https://www.linkedin.com/company/specialist-linux-solutions/>whatsapp
>>>>>>> <https://api.whatsapp.com/send?phone=5511976158584>
>>>>>>>
>>>>>>> Alexandre Chaves Fonceca
>>>>>>> Diretor,
>>>>>>> Specialist Linux Solutions
>>>>>>> E-mail: alexandre em specialist.srv.br
>>>>>>> <mailto:alexandre em specialist.srv.br>
>>>>>>> Site: www.specialist.srv.br <http://www.specialist.srv.br>
>>>>>>> Telefone: (11) 3317-5042
>>>>>>>
>>>>>>> On 03/05/2021 16:16, Edinilson J. Santos wrote:
>>>>>>>> Está abrindo o chamado pelo Portal na URL:
>>>>>>>> https://latam.my.level3.com/portal
>>>>>>>> ?
>>>>>>>>
>>>>>>>> Pergunto pois, ultimamente, é praticamente a única coisa que
>>>>>>>> funciona
>>>>>>>> direito nessa empresa.
>>>>>>>> Pelo menos envia emails regularmente informando a situação do
>>>>>>>> ticket.
>>>>>>>>
>>>>>>>> Edinilson
>>>>>>>>
>>>>>>>>
>>>>>>>> Em 03/05/2021 15:05, Leonardo Porto por (caiu) escreveu:
>>>>>>>>> Sofrendo aqui com mesmo problema, mas sem nenhuma informação
>>>>>>>>> adicional.
>>>>>>>>>
>>>>>>>>> Leonardo
>>>>>>>>>
>>>>>>>>> Em 03/05/2021 15:02, Luiz Fernando Mizael Meier escreveu:
>>>>>>>>>> Tarde!
>>>>>>>>>>
>>>>>>>>>> Com certeza alguém mais deve estar sofrendo com o tombo da
>>>>>>>>>> Lumen/CenturyLink/Level3/GlobalCrossing/Impsat.
>>>>>>>>>>
>>>>>>>>>> Circuito inoperante desde 8:50 e me informaram a pouco que a única
>>>>>>>>>> coisa
>>>>>>>>>> que sabem é que foi em Curitiba.
>>>>>>>>>>
>>>>>>>>>> Alguém tem mais alguma informação?
>>>>>>>>>>
>>>>>>>>>> Luiz
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