[caiu] Indisponibilidade Lúmen

Sex Maio 7 16:27:52 -03 2021

 Normalizado, segundo operadora queda de um equipamento interno.
    Em sexta-feira, 7 de maio de 2021 14:13:16 BRT, André Osaki <andre.osaki em gmail.com> escreveu:  

 2021-05-07 16:57:29 GMT - Start Time: May 07, 2021 16:16 GMT Stop Time: May
07, 2021 16:34 GMT

Root Cause: An equipment issue in Sao Paulo, Brazil impacted client
services.

Fix Action: The equipment performed a self-restart, thus restoring services
to a stable state.

On Fri, May 7, 2021 at 1:56 PM André Osaki <andre.osaki em gmail.com> wrote:

> kkkk melhor não apostar não. hehe
>
> On Fri, May 7, 2021 at 1:49 PM Edinilson J. Santos <
> edinilson em atinet.com.br> wrote:
>
>> SIM.. vamos apostar que vai ser NO MESMO LOCAL em Jundiaí?
>>
>>
>> Edinilson
>>
>> Em 07/05/2021 13:36, André Osaki escreveu:
>> > Novamente queda na região de Campinas.
>> >
>> > On Thu, May 6, 2021 at 6:38 PM Luiz Fernando Mizael Meier <
>> > lfmmeier em gmail.com> wrote:
>> >
>> >> Opa, link voltou pra mim no final do dia de ontem.
>> >>
>> >> Respondendo o colega, sim abro chamado no portal citado. Porém, dessa
>> vez,
>> >> meus serviços contratados sumiram por mágica. Tive que acionar meu
>> >> pós-venda pra corrigir. Segunda vez que acontece.
>> >>
>> >> Toda vez que preciso desses caras, é uma dificuldade diferente.
>> >>
>> >> Em qui., 6 de mai. de 2021 às 08:22, Edinilson J. Santos <
>> >> edinilson em atinet.com.br> escreveu:
>> >>
>> >>> Eles estão com constantes e recorrentes atos de vandalismo em uma
>> >> passagem
>> >>> de fibra deles que fica dentro de uma linha de trem em Jundiaí.
>> >>> Pelo menos aqui para mim, TODAS AS VEZES enviam fotos das fibras
>> cortadas
>> >>> no MESMO LOCAL.
>> >>>
>> >>> Será que não há outro ponto para esse pessoal passar essa fibra? Ou
>> >> então,
>> >>> cercar de uma forma mais adequada o local?
>> >>> Não sei se vocês recbebem a foto, mas dá a impressão que é um simples
>> >>> buraco de cimento no chão onde as fibras passam.
>> >>>
>> >>> Edinilson
>> >>>
>> >>> Em 05/05/2021 17:00, André Osaki escreveu:
>> >>>> Várias oscilações hoje com a Lumen na Região de Campinas e São Paulo.
>> >>> Mais
>> >>>> alguém?
>> >>>>
>> >>>>    --
>> >>>>
>> >>>> *André Kiyohiko Osaki*
>> >>>>
>> >>>> On Tue, May 4, 2021 at 3:29 PM Leonardo Porto por (caiu) <
>> >>>> caiu em eng.registro.br> wrote:
>> >>>>
>> >>>>> Aqui também, mesmo horário.
>> >>>>>
>> >>>>> Leonardo
>> >>>>>
>> >>>>> Em 04/05/2021 15:23, Edinilson J. Santos escreveu:
>> >>>>>> Aqui sim, ontem, 03/05/2021 por volta das 19:00hs (antes disso,
>> >> ficava
>> >>>>>> indo e voltando).
>> >>>>>>
>> >>>>>> Edinilson
>> >>>>>>
>> >>>>>>
>> >>>>>> Em 04/05/2021 08:52, noc em consuldata.com.br escreveu:
>> >>>>>>> Bom dia. O link normalizou para vocês?
>> >>>>>>>
>> >>>>>>> Att,
>> >>>>>>>
>> >>>>>>>
>> >>>>>>> Everton Araujo
>> >>>>>>>
>> >>>>>>> On 5/3/21 5:24 PM, Eduardo Duarte wrote:
>> >>>>>>>> Aqui igual
>> >>>>>>>>
>> >>>>>>>> Jundiaí SP
>> >>>>>>>>
>> >>>>>>>> O link hoje parece pisca pisca de árvore de Natal
>> >>>>>>>>
>> >>>>>>>> Em seg., 3 de mai. de 2021 17:00, Alexandre Chaves Fonceca por
>> >>> (caiu) <
>> >>>>>>>> caiu em eng.registro.br> escreveu:
>> >>>>>>>>
>> >>>>>>>>> essas sao as informações oficiais deles... em ordem cronologica
>> >> (de
>> >>>>>>>>> baixo para cima), e em horario GMT 0
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 19:53:47 GMT - The IP NOC observed another reboot,
>> >>>>>>>>> investigation and troubleshooting efforts remain ongoing.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 19:37:11 GMT - The IP NOC is reporting all affected
>> >>> alarms
>> >>>>>>>>> remain clear and will continue to monitor and investigate the
>> >> fault
>> >>>>>>>>> for the
>> >>>>>>>>> next 4 hours. As such, the next notification will be provided at
>> >>>>>>>>> 23:45 GMT
>> >>>>>>>>> or as additional information is obtained.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 18:49:21 GMT - The IP NOC reports that the Sao Paulo,
>> >>>>>>>>> Brazil
>> >>>>>>>>> equipment has been restored to a full redundancy condition.
>> >> Traffic
>> >>>>>>>>> was
>> >>>>>>>>> migrated off the redundant uplink and remains stable. The IP NOC
>> >>> will
>> >>>>>>>>> continue to monitor the services. IP Engineering and the
>> equipment
>> >>>>>>>>> vendor
>> >>>>>>>>> are still collaboratively investigating the cause for the
>> service
>> >>>>>>>>> impact.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 17:53:10 GMT - The IP NOC reports that the impacted
>> >>>>>>>>> equipment
>> >>>>>>>>> in Sao Paulo, Brazil is still stable since the redundant routing
>> >>>>>>>>> path was
>> >>>>>>>>> taken out of service. Services continue to remain stable as
>> well.
>> >>>>>>>>> Cooperative investigations by multiple support groups along with
>> >> the
>> >>>>>>>>> equipment vendor remain underway.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 16:52:08 GMT - The IP NOC remotely migrated impacted
>> >>>>>>>>> services
>> >>>>>>>>> to a redundant uplink, however some services have continued to
>> >>>>>>>>> bounce in
>> >>>>>>>>> and out of service. The IP NOC, Engineering teams, Field
>> >> Operations
>> >>>>>>>>> and the
>> >>>>>>>>> equipment vendor continue investigating the the cause for the
>> >>> service
>> >>>>>>>>> impact.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 15:55:43 GMT - Collaborative troubleshooting with the
>> >>>>>>>>> equipment
>> >>>>>>>>> vendor, Field Operations and the IP NOC remain ongoing.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 15:07:56 GMT - Field Operations is onsite at the Sao
>> >>> Paulo
>> >>>>>>>>> fault site. Collaborative troubleshooting with the equipment
>> >> vendor
>> >>>>>>>>> remains
>> >>>>>>>>> ongoing.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 14:11:40 GMT - The IP NOC reported a device has
>> >> restarted
>> >>>>>>>>> multiple times. Collaborative troubleshooting with the equipment
>> >>>>>>>>> vendor
>> >>>>>>>>> remains ongoing. Field Operations are being engaged as well.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 13:51:28 GMT - The IP NOC continues to work in
>> >>>>>>>>> cooperation with
>> >>>>>>>>> the equipment vendor to troubleshoot the issue. We understand
>> how
>> >>>>>>>>> important
>> >>>>>>>>> these services are to our customers and the issue has been
>> >>>>>>>>> escalated to the
>> >>>>>>>>> highest levels within Lumen Service Assurance Leadership.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 13:48:56 GMT - The IP NOC continues to work in
>> >>>>>>>>> cooperation with
>> >>>>>>>>> the equipment vendor to troubleshoot the issue.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 13:16:06 GMT - Cooperative investigations by multiple
>> >>>>>>>>> support
>> >>>>>>>>> groups remain underway at this time.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 13:13:13 GMT - The IP NOC is working in cooperation
>> >> with
>> >>>>>>>>> Field
>> >>>>>>>>> Operations and the equipment vendor to troubleshoot the issue.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 12:50:33 GMT - Cooperative investigations by multiple
>> >>>>>>>>> support
>> >>>>>>>>> groups remain underway at this time.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 12:02:37 GMT - On May 03, 2021 at 11:46 GMT, Lumen
>> >>>>>>>>> identifieda
>> >>>>>>>>> service impact in Sao Paulo, Brazil. As this network fault is
>> >>>>>>>>> impacting
>> >>>>>>>>> multiple clients, the event has increased visibility with Lumen
>> >>>>>>>>> leadership.
>> >>>>>>>>> As such, client trouble tickets associated to this fault have
>> been
>> >>>>>>>>> automatically escalated to higher priority.
>> >>>>>>>>> The IP Network Operation Center (NOC) is engaged and
>> investigating
>> >>> in
>> >>>>>>>>> order to isolate the cause. Please be advised that updates for
>> >> this
>> >>>>>>>>> event
>> >>>>>>>>> will be relayed at a minimum of hourly unless otherwise noted.
>> The
>> >>>>>>>>> information conveyed hereafter is associated to live
>> >>>>>>>>> troubleshooting effort
>> >>>>>>>>> and as the discovery process evolves through to service
>> >> resolution,
>> >>>>>>>>> ticket
>> >>>>>>>>> closure, or post incident review, details may evolve.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 10:27:08 GMT - Final Notification
>> >>>>>>>>>
>> >>>>>>>>> Start time: May 03, 2021 05:10 GMT
>> >>>>>>>>> Stop Time: May 03, 2021 05:43 GMT
>> >>>>>>>>> Second Start Time: May 03, 2021 06:07 GMT
>> >>>>>>>>> Second Stop Time: May 03, 2021 07:23 GMT
>> >>>>>>>>> Root Cause: An equipment issue in Sao Paulo, Brazil impacted
>> >> client
>> >>>>>>>>> services.
>> >>>>>>>>> Fix Action: The self-restarted, thus restoring services to a
>> >> stable
>> >>>>>>>>> condition.
>> >>>>>>>>>
>> >>>>>>>>> This service impact has concluded. Due to the nature of this
>> >>>>>>>>> outage, it
>> >>>>>>>>> may be necessary to reset your services locally at your
>> equipment.
>> >>> If
>> >>>>>>>>> after that action has been performed a service issue prevails,
>> >>> please
>> >>>>>>>>> contact the Lumen Repair Center for troubleshooting assistance.
>> >>>>>>>>>
>> >>>>>>>>> Customers with trouble tickets associated to this network event
>> do
>> >>> not
>> >>>>>>>>> need to open a separate Reason for Outage (RFO) ticket to
>> request
>> >>>>>>>>> formal
>> >>>>>>>>> documentation. Please allow 3-5 business days for post incident
>> >>>>>>>>> analysisto
>> >>>>>>>>> conclude. Once final analysis has been completed, all customers
>> >>>>>>>>> associated
>> >>>>>>>>> to this network event will receive a formal RFO document via
>> email
>> >>>>>>>>> from the
>> >>>>>>>>> Lumen RFO Team. Additionally, a satisfaction survey link may be
>> >>>>>>>>> available.
>> >>>>>>>>> We strive to provide thorough communications containing the
>> >>> available
>> >>>>>>>>> information during a service disruption. Please let us know if
>> the
>> >>>>>>>>> updates
>> >>>>>>>>> you received during this event were satisfactory.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 10:22:43 GMT - Additional support was engaged to
>> assist
>> >>>>>>>>> with
>> >>>>>>>>> investigations inconjunction with the equipment vendor. The
>> >>> equipment
>> >>>>>>>>> vendor has advised that services have remained stable since the
>> >>> device
>> >>>>>>>>> self-restarted for the second time. Field Operations verified
>> the
>> >>>>>>>>> equipment
>> >>>>>>>>> and the vendor has advised that an on-going investigation into
>> the
>> >>>>>>>>> reason
>> >>>>>>>>> for outage will continue; however, as services have remained
>> >>> stable, a
>> >>>>>>>>> final notification for the Event will be provided momentarily
>> and
>> >>> the
>> >>>>>>>>> reason for outage will be provided in the Formal RFO document
>> >>>>>>>>> following the
>> >>>>>>>>> outage.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 09:28:18 GMT - Field Operations has been engaged to
>> >>>>>>>>> dispatch to
>> >>>>>>>>> a site in Cotia, Brazil to perform additional troubleshooting
>> and
>> >> to
>> >>>>>>>>> attempt a cold rest on the routing engine. No ETA has been
>> >> provided
>> >>>>>>>>> at this
>> >>>>>>>>> time.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 08:43:22 GMT - The equipment vendor continues
>> >>>>>>>>> investigations
>> >>>>>>>>> into a suspected software issue at this time. The IP NOC
>> continues
>> >>> to
>> >>>>>>>>> monitor for service stability as investigations progress.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 07:53:20 GMT - The equipment vendor continues
>> isolation
>> >>>>>>>>> efforts
>> >>>>>>>>> at this time. The IP NOC has advised that services have
>> >>> self-restored
>> >>>>>>>>> again, but remain at risk of impact due to the equipment issue.
>> >> The
>> >>>>>>>>> IP NOC
>> >>>>>>>>> will continue monitoring services for stability as isolation
>> >> efforts
>> >>>>>>>>> continue.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 07:10:28 GMT - Investigations have determined that an
>> >>>>>>>>> equipment
>> >>>>>>>>> issue is the root cause of both outages. The equipment
>> >>>>>>>>> self-rebooted and
>> >>>>>>>>> restored; however, shortly thereafter the equipment failed
>> again.
>> >>> The
>> >>>>>>>>> equipment vendor has been engaged and is investigating the cause
>> >> of
>> >>>>>>>>> the
>> >>>>>>>>> equipment failure at this time.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 06:16:38 GMT - On May 03, 2021 at 06:07 GMT, Lumen
>> >>>>>>>>> identifieda
>> >>>>>>>>> service impact in Sao Paulo, Brazil. As this network fault is
>> >>>>>>>>> impacting
>> >>>>>>>>> multiple clients, the event has increased visibility with Lumen
>> >>>>>>>>> leadership.
>> >>>>>>>>> As such, client trouble tickets associated to this fault have
>> been
>> >>>>>>>>> automatically escalated to higher priority.
>> >>>>>>>>>
>> >>>>>>>>> The IP Network Operation Center (NOC) is engaged and
>> investigating
>> >>> in
>> >>>>>>>>> order to isolate the cause. Please be advised that updates for
>> >> this
>> >>>>>>>>> event
>> >>>>>>>>> will be relayed at a minimum of hourly unless otherwise noted.
>> The
>> >>>>>>>>> information conveyed hereafter is associated to live
>> >>>>>>>>> troubleshooting effort
>> >>>>>>>>> and as the discovery process evolves through to service
>> >> resolution,
>> >>>>>>>>> ticket
>> >>>>>>>>> closure, or post incident review, details may evolve.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 05:54:41 GMT - Final Notification
>> >>>>>>>>>
>> >>>>>>>>> Start time: May 03, 2021 05:10 GMT
>> >>>>>>>>> Stop Time: May 03, 2021 05:43 GMT
>> >>>>>>>>>
>> >>>>>>>>> Root Cause: An equipment issue in Sao Paulo, Brazil impacted
>> >> client
>> >>>>>>>>> services.
>> >>>>>>>>> Fix Action: The self-restarted, thus restoring services to a
>> >> stable
>> >>>>>>>>> condition.
>> >>>>>>>>>
>> >>>>>>>>> This service impact has concluded. Due to the nature of this
>> >>>>>>>>> outage, it
>> >>>>>>>>> may be necessary to reset your services locally at your
>> equipment.
>> >>> If
>> >>>>>>>>> after that action has been performed a service issue prevails,
>> >>> please
>> >>>>>>>>> contact the Lumen Repair Center for troubleshooting assistance.
>> >>>>>>>>>
>> >>>>>>>>> Customers with trouble tickets associated to this network event
>> do
>> >>> not
>> >>>>>>>>> need to open a separate Reason for Outage (RFO) ticket to
>> request
>> >>>>>>>>> formal
>> >>>>>>>>> documentation. Please allow 3-5 business days for post incident
>> >>>>>>>>> analysisto
>> >>>>>>>>> conclude. Once final analysis has been completed, all customers
>> >>>>>>>>> associated
>> >>>>>>>>> to this network event will receive a formal RFO document via
>> email
>> >>>>>>>>> from the
>> >>>>>>>>> Lumen RFO Team. Additionally, a satisfaction survey link may be
>> >>>>>>>>> available.
>> >>>>>>>>> We strive to provide thorough communications containing the
>> >>> available
>> >>>>>>>>> information during a service disruption. Please let us know if
>> the
>> >>>>>>>>> updates
>> >>>>>>>>> you received during this event were satisfactory.
>> >>>>>>>>>
>> >>>>>>>>> 2021-05-03 05:27:56 GMT - On May 03, 2021 at 05:10 GMT, Lumen
>> >>>>>>>>> identifieda
>> >>>>>>>>> service impact in Sao Paulo, Brazil. As this network fault is
>> >>>>>>>>> impacting
>> >>>>>>>>> multiple clients, the event has increased visibility with Lumen
>> >>>>>>>>> leadership.
>> >>>>>>>>> As such, client trouble tickets associated to this fault have
>> been
>> >>>>>>>>> automatically escalated to higher priority.
>> >>>>>>>>>
>> >>>>>>>>> The IP Network Operation Center (NOC) is engaged and
>> investigating
>> >>> in
>> >>>>>>>>> order to isolate the cause. Please be advised that updates for
>> >> this
>> >>>>>>>>> event
>> >>>>>>>>> will be relayed at a minimum of hourly unless otherwise noted.
>> The
>> >>>>>>>>> information conveyed hereafter is associated to live
>> >>>>>>>>> troubleshooting effort
>> >>>>>>>>> and as the discovery process evolves through to service
>> >> resolution,
>> >>>>>>>>> ticket
>> >>>>>>>>> closure, or post incident review, details may evolve.
>> >>>>>>>>>
>> >>>>>>>>>
>> >>>>>>>>>
>> >>>>>>>>>
>> >>>>>>>>> att,
>> >>>>>>>>>
>> >>>>>>>>> On 03/05/2021 16:51, Alexandre Chaves Fonceca por (caiu) wrote:
>> >>>>>>>>>> sim, mesma coisa aqui..
>> >>>>>>>>>>
>> >>>>>>>>>> desde as 2 da madrugada.. chamado aberto e aguardando... pelas
>> >>>>>>>>>> informações estao com problemas em equipamentos mesmo.. e nao
>> >> sabem
>> >>>>>>>>>> "ainda" o que ocorre e/ou pq..
>> >>>>>>>>>>
>> >>>>>>>>>> att,
>> >>>>>>>>>> Specialist Linux Solutions
>> >>>>>>>>>>
>> >>>>>>>>>> facebook <https://www.facebook.com/specialistlinux/>instagram
>> >>>>>>>>>> <https://www.instagram.com/specialistlinuxsolutions/>linkedin
>> >>>>>>>>>> <https://www.linkedin.com/company/specialist-linux-solutions/
>> >>>> whatsapp
>> >>>>>>>>>> <https://api.whatsapp.com/send?phone=5511976158584>
>> >>>>>>>>>>
>> >>>>>>>>>> Alexandre Chaves Fonceca
>> >>>>>>>>>> Diretor,
>> >>>>>>>>>> Specialist Linux Solutions
>> >>>>>>>>>> E-mail:    alexandre em specialist.srv.br
>> >>>>>>>>>> <mailto:alexandre em specialist.srv.br>
>> >>>>>>>>>> Site:    www.specialist.srv.br <http://www.specialist.srv.br>
>> >>>>>>>>>> Telefone:    (11) 3317-5042
>> >>>>>>>>>>
>> >>>>>>>>>> On 03/05/2021 16:16, Edinilson J. Santos wrote:
>> >>>>>>>>>>> Está abrindo o chamado pelo Portal na URL:
>> >>>>>>>>>>> https://latam.my.level3.com/portal
>> >>>>>>>>>>> ?
>> >>>>>>>>>>>
>> >>>>>>>>>>> Pergunto pois, ultimamente, é praticamente a única coisa que
>> >>>>>>>>>>> funciona
>> >>>>>>>>>>> direito nessa empresa.
>> >>>>>>>>>>> Pelo menos envia emails regularmente informando a situação do
>> >>>>>>>>>>> ticket.
>> >>>>>>>>>>>
>> >>>>>>>>>>> Edinilson
>> >>>>>>>>>>>
>> >>>>>>>>>>>
>> >>>>>>>>>>> Em 03/05/2021 15:05, Leonardo Porto por (caiu) escreveu:
>> >>>>>>>>>>>> Sofrendo aqui com mesmo problema, mas sem nenhuma informação
>> >>>>>>>>>>>> adicional.
>> >>>>>>>>>>>>
>> >>>>>>>>>>>> Leonardo
>> >>>>>>>>>>>>
>> >>>>>>>>>>>> Em 03/05/2021 15:02, Luiz Fernando Mizael Meier escreveu:
>> >>>>>>>>>>>>> Tarde!
>> >>>>>>>>>>>>>
>> >>>>>>>>>>>>> Com certeza alguém mais deve estar sofrendo com o tombo da
>> >>>>>>>>>>>>> Lumen/CenturyLink/Level3/GlobalCrossing/Impsat.
>> >>>>>>>>>>>>>
>> >>>>>>>>>>>>> Circuito inoperante desde 8:50 e me informaram a pouco que a
>> >>> única
>> >>>>>>>>>>>>> coisa
>> >>>>>>>>>>>>> que sabem é que foi em Curitiba.
>> >>>>>>>>>>>>>
>> >>>>>>>>>>>>> Alguém tem mais alguma informação?
>> >>>>>>>>>>>>>
>> >>>>>>>>>>>>> Luiz
>> >>>>>>>>>>>>> _______________________________________________
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>> _______________________________________________
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>>
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>
>
> --
>
> *André Kiyohiko Osaki*
>

-- 

*André Kiyohiko Osaki*
_______________________________________________
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