[caiu] Indisponibilidade Lúmen

André Osaki andre.osaki em gmail.com
Sex Maio 7 13:56:28 -03 2021


kkkk melhor não apostar não. hehe

On Fri, May 7, 2021 at 1:49 PM Edinilson J. Santos <edinilson em atinet.com.br>
wrote:

> SIM.. vamos apostar que vai ser NO MESMO LOCAL em Jundiaí?
>
>
> Edinilson
>
> Em 07/05/2021 13:36, André Osaki escreveu:
> > Novamente queda na região de Campinas.
> >
> > On Thu, May 6, 2021 at 6:38 PM Luiz Fernando Mizael Meier <
> > lfmmeier em gmail.com> wrote:
> >
> >> Opa, link voltou pra mim no final do dia de ontem.
> >>
> >> Respondendo o colega, sim abro chamado no portal citado. Porém, dessa
> vez,
> >> meus serviços contratados sumiram por mágica. Tive que acionar meu
> >> pós-venda pra corrigir. Segunda vez que acontece.
> >>
> >> Toda vez que preciso desses caras, é uma dificuldade diferente.
> >>
> >> Em qui., 6 de mai. de 2021 às 08:22, Edinilson J. Santos <
> >> edinilson em atinet.com.br> escreveu:
> >>
> >>> Eles estão com constantes e recorrentes atos de vandalismo em uma
> >> passagem
> >>> de fibra deles que fica dentro de uma linha de trem em Jundiaí.
> >>> Pelo menos aqui para mim, TODAS AS VEZES enviam fotos das fibras
> cortadas
> >>> no MESMO LOCAL.
> >>>
> >>> Será que não há outro ponto para esse pessoal passar essa fibra? Ou
> >> então,
> >>> cercar de uma forma mais adequada o local?
> >>> Não sei se vocês recbebem a foto, mas dá a impressão que é um simples
> >>> buraco de cimento no chão onde as fibras passam.
> >>>
> >>> Edinilson
> >>>
> >>> Em 05/05/2021 17:00, André Osaki escreveu:
> >>>> Várias oscilações hoje com a Lumen na Região de Campinas e São Paulo.
> >>> Mais
> >>>> alguém?
> >>>>
> >>>>     --
> >>>>
> >>>> *André Kiyohiko Osaki*
> >>>>
> >>>> On Tue, May 4, 2021 at 3:29 PM Leonardo Porto por (caiu) <
> >>>> caiu em eng.registro.br> wrote:
> >>>>
> >>>>> Aqui também, mesmo horário.
> >>>>>
> >>>>> Leonardo
> >>>>>
> >>>>> Em 04/05/2021 15:23, Edinilson J. Santos escreveu:
> >>>>>> Aqui sim, ontem, 03/05/2021 por volta das 19:00hs (antes disso,
> >> ficava
> >>>>>> indo e voltando).
> >>>>>>
> >>>>>> Edinilson
> >>>>>>
> >>>>>>
> >>>>>> Em 04/05/2021 08:52, noc em consuldata.com.br escreveu:
> >>>>>>> Bom dia. O link normalizou para vocês?
> >>>>>>>
> >>>>>>> Att,
> >>>>>>>
> >>>>>>>
> >>>>>>> Everton Araujo
> >>>>>>>
> >>>>>>> On 5/3/21 5:24 PM, Eduardo Duarte wrote:
> >>>>>>>> Aqui igual
> >>>>>>>>
> >>>>>>>> Jundiaí SP
> >>>>>>>>
> >>>>>>>> O link hoje parece pisca pisca de árvore de Natal
> >>>>>>>>
> >>>>>>>> Em seg., 3 de mai. de 2021 17:00, Alexandre Chaves Fonceca por
> >>> (caiu) <
> >>>>>>>> caiu em eng.registro.br> escreveu:
> >>>>>>>>
> >>>>>>>>> essas sao as informações oficiais deles... em ordem cronologica
> >> (de
> >>>>>>>>> baixo para cima), e em horario GMT 0
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 19:53:47 GMT - The IP NOC observed another reboot,
> >>>>>>>>> investigation and troubleshooting efforts remain ongoing.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 19:37:11 GMT - The IP NOC is reporting all affected
> >>> alarms
> >>>>>>>>> remain clear and will continue to monitor and investigate the
> >> fault
> >>>>>>>>> for the
> >>>>>>>>> next 4 hours. As such, the next notification will be provided at
> >>>>>>>>> 23:45 GMT
> >>>>>>>>> or as additional information is obtained.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 18:49:21 GMT - The IP NOC reports that the Sao Paulo,
> >>>>>>>>> Brazil
> >>>>>>>>> equipment has been restored to a full redundancy condition.
> >> Traffic
> >>>>>>>>> was
> >>>>>>>>> migrated off the redundant uplink and remains stable. The IP NOC
> >>> will
> >>>>>>>>> continue to monitor the services. IP Engineering and the
> equipment
> >>>>>>>>> vendor
> >>>>>>>>> are still collaboratively investigating the cause for the service
> >>>>>>>>> impact.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 17:53:10 GMT - The IP NOC reports that the impacted
> >>>>>>>>> equipment
> >>>>>>>>> in Sao Paulo, Brazil is still stable since the redundant routing
> >>>>>>>>> path was
> >>>>>>>>> taken out of service. Services continue to remain stable as well.
> >>>>>>>>> Cooperative investigations by multiple support groups along with
> >> the
> >>>>>>>>> equipment vendor remain underway.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 16:52:08 GMT - The IP NOC remotely migrated impacted
> >>>>>>>>> services
> >>>>>>>>> to a redundant uplink, however some services have continued to
> >>>>>>>>> bounce in
> >>>>>>>>> and out of service. The IP NOC, Engineering teams, Field
> >> Operations
> >>>>>>>>> and the
> >>>>>>>>> equipment vendor continue investigating the the cause for the
> >>> service
> >>>>>>>>> impact.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 15:55:43 GMT - Collaborative troubleshooting with the
> >>>>>>>>> equipment
> >>>>>>>>> vendor, Field Operations and the IP NOC remain ongoing.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 15:07:56 GMT - Field Operations is onsite at the Sao
> >>> Paulo
> >>>>>>>>> fault site. Collaborative troubleshooting with the equipment
> >> vendor
> >>>>>>>>> remains
> >>>>>>>>> ongoing.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 14:11:40 GMT - The IP NOC reported a device has
> >> restarted
> >>>>>>>>> multiple times. Collaborative troubleshooting with the equipment
> >>>>>>>>> vendor
> >>>>>>>>> remains ongoing. Field Operations are being engaged as well.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 13:51:28 GMT - The IP NOC continues to work in
> >>>>>>>>> cooperation with
> >>>>>>>>> the equipment vendor to troubleshoot the issue. We understand how
> >>>>>>>>> important
> >>>>>>>>> these services are to our customers and the issue has been
> >>>>>>>>> escalated to the
> >>>>>>>>> highest levels within Lumen Service Assurance Leadership.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 13:48:56 GMT - The IP NOC continues to work in
> >>>>>>>>> cooperation with
> >>>>>>>>> the equipment vendor to troubleshoot the issue.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 13:16:06 GMT - Cooperative investigations by multiple
> >>>>>>>>> support
> >>>>>>>>> groups remain underway at this time.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 13:13:13 GMT - The IP NOC is working in cooperation
> >> with
> >>>>>>>>> Field
> >>>>>>>>> Operations and the equipment vendor to troubleshoot the issue.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 12:50:33 GMT - Cooperative investigations by multiple
> >>>>>>>>> support
> >>>>>>>>> groups remain underway at this time.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 12:02:37 GMT - On May 03, 2021 at 11:46 GMT, Lumen
> >>>>>>>>> identifieda
> >>>>>>>>> service impact in Sao Paulo, Brazil. As this network fault is
> >>>>>>>>> impacting
> >>>>>>>>> multiple clients, the event has increased visibility with Lumen
> >>>>>>>>> leadership.
> >>>>>>>>> As such, client trouble tickets associated to this fault have
> been
> >>>>>>>>> automatically escalated to higher priority.
> >>>>>>>>> The IP Network Operation Center (NOC) is engaged and
> investigating
> >>> in
> >>>>>>>>> order to isolate the cause. Please be advised that updates for
> >> this
> >>>>>>>>> event
> >>>>>>>>> will be relayed at a minimum of hourly unless otherwise noted.
> The
> >>>>>>>>> information conveyed hereafter is associated to live
> >>>>>>>>> troubleshooting effort
> >>>>>>>>> and as the discovery process evolves through to service
> >> resolution,
> >>>>>>>>> ticket
> >>>>>>>>> closure, or post incident review, details may evolve.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 10:27:08 GMT - Final Notification
> >>>>>>>>>
> >>>>>>>>> Start time: May 03, 2021 05:10 GMT
> >>>>>>>>> Stop Time: May 03, 2021 05:43 GMT
> >>>>>>>>> Second Start Time: May 03, 2021 06:07 GMT
> >>>>>>>>> Second Stop Time: May 03, 2021 07:23 GMT
> >>>>>>>>> Root Cause: An equipment issue in Sao Paulo, Brazil impacted
> >> client
> >>>>>>>>> services.
> >>>>>>>>> Fix Action: The self-restarted, thus restoring services to a
> >> stable
> >>>>>>>>> condition.
> >>>>>>>>>
> >>>>>>>>> This service impact has concluded. Due to the nature of this
> >>>>>>>>> outage, it
> >>>>>>>>> may be necessary to reset your services locally at your
> equipment.
> >>> If
> >>>>>>>>> after that action has been performed a service issue prevails,
> >>> please
> >>>>>>>>> contact the Lumen Repair Center for troubleshooting assistance.
> >>>>>>>>>
> >>>>>>>>> Customers with trouble tickets associated to this network event
> do
> >>> not
> >>>>>>>>> need to open a separate Reason for Outage (RFO) ticket to request
> >>>>>>>>> formal
> >>>>>>>>> documentation. Please allow 3-5 business days for post incident
> >>>>>>>>> analysisto
> >>>>>>>>> conclude. Once final analysis has been completed, all customers
> >>>>>>>>> associated
> >>>>>>>>> to this network event will receive a formal RFO document via
> email
> >>>>>>>>> from the
> >>>>>>>>> Lumen RFO Team. Additionally, a satisfaction survey link may be
> >>>>>>>>> available.
> >>>>>>>>> We strive to provide thorough communications containing the
> >>> available
> >>>>>>>>> information during a service disruption. Please let us know if
> the
> >>>>>>>>> updates
> >>>>>>>>> you received during this event were satisfactory.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 10:22:43 GMT - Additional support was engaged to
> assist
> >>>>>>>>> with
> >>>>>>>>> investigations inconjunction with the equipment vendor. The
> >>> equipment
> >>>>>>>>> vendor has advised that services have remained stable since the
> >>> device
> >>>>>>>>> self-restarted for the second time. Field Operations verified the
> >>>>>>>>> equipment
> >>>>>>>>> and the vendor has advised that an on-going investigation into
> the
> >>>>>>>>> reason
> >>>>>>>>> for outage will continue; however, as services have remained
> >>> stable, a
> >>>>>>>>> final notification for the Event will be provided momentarily and
> >>> the
> >>>>>>>>> reason for outage will be provided in the Formal RFO document
> >>>>>>>>> following the
> >>>>>>>>> outage.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 09:28:18 GMT - Field Operations has been engaged to
> >>>>>>>>> dispatch to
> >>>>>>>>> a site in Cotia, Brazil to perform additional troubleshooting and
> >> to
> >>>>>>>>> attempt a cold rest on the routing engine. No ETA has been
> >> provided
> >>>>>>>>> at this
> >>>>>>>>> time.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 08:43:22 GMT - The equipment vendor continues
> >>>>>>>>> investigations
> >>>>>>>>> into a suspected software issue at this time. The IP NOC
> continues
> >>> to
> >>>>>>>>> monitor for service stability as investigations progress.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 07:53:20 GMT - The equipment vendor continues
> isolation
> >>>>>>>>> efforts
> >>>>>>>>> at this time. The IP NOC has advised that services have
> >>> self-restored
> >>>>>>>>> again, but remain at risk of impact due to the equipment issue.
> >> The
> >>>>>>>>> IP NOC
> >>>>>>>>> will continue monitoring services for stability as isolation
> >> efforts
> >>>>>>>>> continue.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 07:10:28 GMT - Investigations have determined that an
> >>>>>>>>> equipment
> >>>>>>>>> issue is the root cause of both outages. The equipment
> >>>>>>>>> self-rebooted and
> >>>>>>>>> restored; however, shortly thereafter the equipment failed again.
> >>> The
> >>>>>>>>> equipment vendor has been engaged and is investigating the cause
> >> of
> >>>>>>>>> the
> >>>>>>>>> equipment failure at this time.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 06:16:38 GMT - On May 03, 2021 at 06:07 GMT, Lumen
> >>>>>>>>> identifieda
> >>>>>>>>> service impact in Sao Paulo, Brazil. As this network fault is
> >>>>>>>>> impacting
> >>>>>>>>> multiple clients, the event has increased visibility with Lumen
> >>>>>>>>> leadership.
> >>>>>>>>> As such, client trouble tickets associated to this fault have
> been
> >>>>>>>>> automatically escalated to higher priority.
> >>>>>>>>>
> >>>>>>>>> The IP Network Operation Center (NOC) is engaged and
> investigating
> >>> in
> >>>>>>>>> order to isolate the cause. Please be advised that updates for
> >> this
> >>>>>>>>> event
> >>>>>>>>> will be relayed at a minimum of hourly unless otherwise noted.
> The
> >>>>>>>>> information conveyed hereafter is associated to live
> >>>>>>>>> troubleshooting effort
> >>>>>>>>> and as the discovery process evolves through to service
> >> resolution,
> >>>>>>>>> ticket
> >>>>>>>>> closure, or post incident review, details may evolve.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 05:54:41 GMT - Final Notification
> >>>>>>>>>
> >>>>>>>>> Start time: May 03, 2021 05:10 GMT
> >>>>>>>>> Stop Time: May 03, 2021 05:43 GMT
> >>>>>>>>>
> >>>>>>>>> Root Cause: An equipment issue in Sao Paulo, Brazil impacted
> >> client
> >>>>>>>>> services.
> >>>>>>>>> Fix Action: The self-restarted, thus restoring services to a
> >> stable
> >>>>>>>>> condition.
> >>>>>>>>>
> >>>>>>>>> This service impact has concluded. Due to the nature of this
> >>>>>>>>> outage, it
> >>>>>>>>> may be necessary to reset your services locally at your
> equipment.
> >>> If
> >>>>>>>>> after that action has been performed a service issue prevails,
> >>> please
> >>>>>>>>> contact the Lumen Repair Center for troubleshooting assistance.
> >>>>>>>>>
> >>>>>>>>> Customers with trouble tickets associated to this network event
> do
> >>> not
> >>>>>>>>> need to open a separate Reason for Outage (RFO) ticket to request
> >>>>>>>>> formal
> >>>>>>>>> documentation. Please allow 3-5 business days for post incident
> >>>>>>>>> analysisto
> >>>>>>>>> conclude. Once final analysis has been completed, all customers
> >>>>>>>>> associated
> >>>>>>>>> to this network event will receive a formal RFO document via
> email
> >>>>>>>>> from the
> >>>>>>>>> Lumen RFO Team. Additionally, a satisfaction survey link may be
> >>>>>>>>> available.
> >>>>>>>>> We strive to provide thorough communications containing the
> >>> available
> >>>>>>>>> information during a service disruption. Please let us know if
> the
> >>>>>>>>> updates
> >>>>>>>>> you received during this event were satisfactory.
> >>>>>>>>>
> >>>>>>>>> 2021-05-03 05:27:56 GMT - On May 03, 2021 at 05:10 GMT, Lumen
> >>>>>>>>> identifieda
> >>>>>>>>> service impact in Sao Paulo, Brazil. As this network fault is
> >>>>>>>>> impacting
> >>>>>>>>> multiple clients, the event has increased visibility with Lumen
> >>>>>>>>> leadership.
> >>>>>>>>> As such, client trouble tickets associated to this fault have
> been
> >>>>>>>>> automatically escalated to higher priority.
> >>>>>>>>>
> >>>>>>>>> The IP Network Operation Center (NOC) is engaged and
> investigating
> >>> in
> >>>>>>>>> order to isolate the cause. Please be advised that updates for
> >> this
> >>>>>>>>> event
> >>>>>>>>> will be relayed at a minimum of hourly unless otherwise noted.
> The
> >>>>>>>>> information conveyed hereafter is associated to live
> >>>>>>>>> troubleshooting effort
> >>>>>>>>> and as the discovery process evolves through to service
> >> resolution,
> >>>>>>>>> ticket
> >>>>>>>>> closure, or post incident review, details may evolve.
> >>>>>>>>>
> >>>>>>>>>
> >>>>>>>>>
> >>>>>>>>>
> >>>>>>>>> att,
> >>>>>>>>>
> >>>>>>>>> On 03/05/2021 16:51, Alexandre Chaves Fonceca por (caiu) wrote:
> >>>>>>>>>> sim, mesma coisa aqui..
> >>>>>>>>>>
> >>>>>>>>>> desde as 2 da madrugada.. chamado aberto e aguardando... pelas
> >>>>>>>>>> informações estao com problemas em equipamentos mesmo.. e nao
> >> sabem
> >>>>>>>>>> "ainda" o que ocorre e/ou pq..
> >>>>>>>>>>
> >>>>>>>>>> att,
> >>>>>>>>>> Specialist Linux Solutions
> >>>>>>>>>>
> >>>>>>>>>> facebook <https://www.facebook.com/specialistlinux/>instagram
> >>>>>>>>>> <https://www.instagram.com/specialistlinuxsolutions/>linkedin
> >>>>>>>>>> <https://www.linkedin.com/company/specialist-linux-solutions/
> >>>> whatsapp
> >>>>>>>>>> <https://api.whatsapp.com/send?phone=5511976158584>
> >>>>>>>>>>
> >>>>>>>>>> Alexandre Chaves Fonceca
> >>>>>>>>>> Diretor,
> >>>>>>>>>> Specialist Linux Solutions
> >>>>>>>>>> E-mail:     alexandre em specialist.srv.br
> >>>>>>>>>> <mailto:alexandre em specialist.srv.br>
> >>>>>>>>>> Site:     www.specialist.srv.br <http://www.specialist.srv.br>
> >>>>>>>>>> Telefone:     (11) 3317-5042
> >>>>>>>>>>
> >>>>>>>>>> On 03/05/2021 16:16, Edinilson J. Santos wrote:
> >>>>>>>>>>> Está abrindo o chamado pelo Portal na URL:
> >>>>>>>>>>> https://latam.my.level3.com/portal
> >>>>>>>>>>> ?
> >>>>>>>>>>>
> >>>>>>>>>>> Pergunto pois, ultimamente, é praticamente a única coisa que
> >>>>>>>>>>> funciona
> >>>>>>>>>>> direito nessa empresa.
> >>>>>>>>>>> Pelo menos envia emails regularmente informando a situação do
> >>>>>>>>>>> ticket.
> >>>>>>>>>>>
> >>>>>>>>>>> Edinilson
> >>>>>>>>>>>
> >>>>>>>>>>>
> >>>>>>>>>>> Em 03/05/2021 15:05, Leonardo Porto por (caiu) escreveu:
> >>>>>>>>>>>> Sofrendo aqui com mesmo problema, mas sem nenhuma informação
> >>>>>>>>>>>> adicional.
> >>>>>>>>>>>>
> >>>>>>>>>>>> Leonardo
> >>>>>>>>>>>>
> >>>>>>>>>>>> Em 03/05/2021 15:02, Luiz Fernando Mizael Meier escreveu:
> >>>>>>>>>>>>> Tarde!
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> Com certeza alguém mais deve estar sofrendo com o tombo da
> >>>>>>>>>>>>> Lumen/CenturyLink/Level3/GlobalCrossing/Impsat.
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> Circuito inoperante desde 8:50 e me informaram a pouco que a
> >>> única
> >>>>>>>>>>>>> coisa
> >>>>>>>>>>>>> que sabem é que foi em Curitiba.
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> Alguém tem mais alguma informação?
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> Luiz
> >>>>>>>>>>>>> _______________________________________________
> >>>>>>>>>>>>> caiu mailing list
> >>>>>>>>>>>>> caiu em eng.registro.br
> >>>>>>>>>>>>> https://eng.registro.br/mailman/listinfo/caiu
> >>>>>>>>>>>>>
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> --> PARA SAIR DA LISTA SIGA AS INSTRUÇÕES em:
> >>>>>>>>>>>>>
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> >>>>>>>>>>>> _______________________________________________
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> >>>>>>>>>>>>
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> >>>>>>> _______________________________________________
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> >>>>>>
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> >>>>> _______________________________________________
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> >>>>>
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> >>>>>
> >>>> _______________________________________________
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> >>>>
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> >>>>
> >>> _______________________________________________
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> >>>
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> >>>
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> >>>
> >> _______________________________________________
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> >>
> >>
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> >>
> >
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-- 

*André Kiyohiko Osaki*


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