[caiu] Quedas Level 3 em Curitiba

[Edinilson J. Santos]

Em 24/10/2018 21:08, Fadson Garcez escreveu:
> Aqui na BA estamos enfrentando problemas com a L3 desde ontem.
> Afirmam problemas com vandalismo no trecho SP-BH.
> Ficamos fora durante um bom tempo, e agora com várias degradações.
>
> Att.
>
>> On Oct 24, 2018, at 9:01 PM, lyon lisboa <lyonlisboa em gmail.com> wrote:
>>
>> Alguém enfrentando problemas com a L3 em Curitiba?
>> Estou com oscilação nas rotas recebidas via BGP. A sessão não cai, mas as
>> rotas caindo direto.
>>
>> abs
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>

Tivemos um problema com eles na Terça, dia 23/10, e realmente foi no trecho SP->BH onde disseram que foi vandalismo.
Retornaram o seguinte:


*** CASCADED EXTERNAL NOTES 24-Oct-2018 09:29:22 GMT From CASE: 15371065 - Event
Event Conclusion Summary
Outage Start: October 23, 2018 19:29 GMT
Outage Stop: October 24, 2018 04:55 GMT
  
Root Cause: A fiber cut between Sao Paulo and Belo Horizonte, Brazil was impacting unprotected services.
Fix action: The fibers were spliced.
Summary: On October 23, 2018 at 19:29 GMT, CenturyLink identified a service impact between Sao Paulo and Belo Horizonte, Brazil. Initial investigations suggested that a fiber cut was causing the service interruption, and Field Operations were engaged. Once on site, Field Operations performed point to point light level testing to further isolate the point of failure.  Due to the nature of the terrain and dense vegetation where the cable is, personnel will be slow moving along the span. Once located field teams reported the damage had been caused by vandalism. Field teams spliced the damage to restore service.

This service impact has concluded. Due to the nature of this outage, it may be necessary to reset your services locally at your equipment.  If after that action has been performed a service issue prevails, please contact the CenturyLink Repair Center for troubleshooting assistance.  There may be additional analysis and discovery that occurs as the incident is reviewed by NOC management. Any available updates will be relayed upon event ticket closure within the next 72 hours. At that time, a customer satisfaction survey link may be available. We strive to provide thorough communications containing the available information during a service disruption. Please let us know if the updates you received during this event were satisfactory.


Para o pessoal que reclama de atendimento do suporte da Level3/Centurylink nesses momentos, aconselho SEMPRE abrir o Ticket pelo portal.
Pelo menos eles enviam emails constatamente informando em que ponto estão do problema.

Edinilson